Support
Stream Solutions offer the following support options:
Warranty Repairs
As an Apple Authorised Service Centre, Stream Solutions handle warranty repairs on behalf of Apple. All Apple products come with 12 months return-to-base hardware warranty. Telephone support is also available directly from Apple for 90 days from date of purchase. This support is only available for Apple products only. You can reach Apple Customer Help on 1850 946 191.
Please complete our Warranty Repairs Form
Please ensure you complete all sections before sending, thank you.
Stream Solutions have a full service centre in our Cork Office, with Apple Certificated Technicians. As an Apple Authorised Service Centre we have access to genuine Apple parts. An assessment fee will apply to any non-warranty machines. This fee will be offset against any repairs. Assessment fees start from €25.
Please complete our Non-Warranty Repairs Form
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Engineer On-Site
Stream Solutions have service engineers available for on-site call out. We handle all issues relation to hardware, software, application conflicts, operating system issues, interaction with third party products, networking and Internet issues across all platforms. We also operate an Emergency Call Out Facility.
Please complete our Engineer On-Site Form
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Telephone Support Contract holders are given a “Hotline” number connecting them directly to our senior support engineers. Telephone Support covers hardware, software, application conflicts, operating system issues, interaction with third party products, networking, mail and Internet issues across all platforms.
We also provide Telephone Support to Non-Contract Customers. Support calls will be charged for on a per-incident basis. For non-contract Telephone Support please call our main telephone line.
Please complete our Telephone Support Form
Please ensure you complete all sections before sending, thank you.
Our engineers can trouble shoot your system remotely by accessing your computer, through the Internet. This cost-effective option avoids both the cost of an engineer’s travel expenses and on-site or call out charges.
Please complete our Remote Support Form
Please ensure you complete all sections before sending, thank you.
Our service contracts are tailored to the needs of our customers and include:
- Telephone support hotline
- Reduced hourly service charge
- Reduced price on spare parts
- Priority access to spare parts where needed
- Guaranteed next day on-site response
- Loan equipment provided
